Feedback.

1. Giving it.

• It should be expected , wanted and delivered at
  an appropriate time..and place.
• It should be given with positive intent for the recipient.
• It must be specific.." what have they actually done ?"
• Be honest ; don't beat about the bush.
• Refer to the behaviour and not the person, and refer to behaviour
  that can be changed.
• Invite the recipient to find their own solutions but offer options too.
• Describe events rather than make judgements.
• Own the feedback and think what it says about you.
• Be prepared for their reaction !
• Be prepared to offer help and support.

2. Receiving it.

• Listen rather than react or interrupt/defend.
• Be clear about what is being said.
• Check it with others if needed.
• Ask for feedback if you don't get it.
• Decide what you will do as a result.